We're here to get you signed in and applying.
Most verification and sign-in issues take less than a minute to resolve. Start with the steps below — and if you're still stuck, our team is a quick email away.
Verification email not arriving?
Every Hiring Clear account must confirm its email before the first sign-in. If your link hasn't shown up, follow these steps in order.
- 1
Check your Spam, Junk, and Promotions tabs
Verification emails sometimes land there. Search your inbox for “Hiring Clear” or the address you signed up with.
- 2
Wait 1–2 minutes for delivery
Most links arrive within a minute, but during busy periods it can take a little longer. You can re-check your status any time on the verification page.
- 3
Resend the verification link
From the verification screen, use “Resend verification link”. You can request up to 3 links per hour — this limit protects your inbox and our sender reputation.
- 4
Make sure the address is typed correctly
A single mistyped character sends the link somewhere else. Use “Use a different email address” on the verification page to switch to the right one.
- 5
Try the verification page status check
If you already clicked the link but still can't sign in, open the verification screen and press “Check again” — it refreshes your status instantly.
Quick answers
I never received a verification email
Work through the steps above. If you've waited several minutes, checked spam, and confirmed the email address is correct, resend the link. Still nothing? Email our support team with the address you signed up with.
I clicked the link but still can't sign in
Your session may be cached as unverified. Go to the verification page and press “Check again” to force a refresh. If the banner still says pending, resend the link and open the newest one.
I hit the resend limit
You can request up to 3 verification emails per hour. Wait for the countdown to finish — usually under an hour — then resend. This limit keeps your inbox clean and prevents abuse.
I need to change the email on my account
On the verification screen, choose “Use a different email address”. If you're signed in we'll update your account; otherwise you'll create a new account with the corrected address.
I forgot my password
Use the “Forgot password?” link on the sign-in screen. We'll email a secure reset link so you can set a new password.
Still stuck? Contact our team.
Email us with the address you signed up with and a short description of what's happening. We reply within one business day, and verification issues are prioritized.
We will never ask for your password.
Hiring Clear support will never request your password, a verification code, or a payment to “release” your account or a job offer. If anyone does, stop and report them immediately.